This appealing hotel is situated in the southern quarter of Playa de las Américas, only 300 m from the beach and 5 minutes' walking distance from the main road with plenty of shops and restaurants. There is a public transport stop directly in front of the hotel. The Tenerife South Airport is around 18 km and the Tenerife North Airport 80 km away.

371 double rooms are located on 8 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Parking spaces are available to guests travelling by car. Other services include a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a hairdresser and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.