This hotel is located on a main road in the tourist centre of Puerto del Carmen, just a few minutes’ walk from the city centre. It is located right by the long, fine sandy beach of Playa de los Pocillos. The centre of Puerto del Carmen is around 1 km away. A wide selection of shopping and entertainment venues are all located in the neighbourhood and links to the public transport system are only 200 m from the hotel.

The hotel has a lift and features 6 junior suites and 181 double rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include medical assistance, room service, a laundry service and a hairdresser. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area.