This hotel is situated directly beside the sea. The beach, the Puerto del Carmen promenade, an abundance of shops, restaurants and bars are all within a few minutes' walk of the hotel. Public transport stops are just 500 m away.

The apartment hotel has a lift and features 69 rooms. English- and German-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. The hotel provides a baggage storage service, a safe, a library, medical assistance, a laundry service, a coin-operated laundry and a roof terrace. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. Guests arriving by car can park their vehicles in the car park. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area.