This resort is situated in the tourist centre of Puerto del Carmen and is directly next to Matagorda beach. The centre of town is a mere 3 km away and convenient public transport links may be found 500 m from the hotel. There are scores of restaurants, bars, restaurants, nightclubs and cafes in the surrounding area (200 m). The international airport is roughly 2 km away.

The friendly staff at the reception desk are happy to answer any questions. To ensure guests a comfortable and relaxing stay, the hotel provides various services and facilities, including a baggage storage service, a currency exchange service, a playroom, a car hire service and a hairdresser. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park. Active guests can make use of the bicycle hire service to explore the surrounding area.