This hotel is located in the tourist area of Playa de Palma, approximately 200 m from the nearest beach and the promenade. The town centre with many shops, boutiques, cafés, bars, restaurants and nightclubs lies just a few minutes walk away. There is a stop for the public transport to be found in the hotel's vicinity, approximately 200 m away.

The hotel welcomes guests in a 5-storey building with 3 lifts and 272 non-smoking rooms. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the car park. Further services include a babysitting service, a childcare service, a car hire service, medical assistance and a laundry service. Active guests can make use of the bicycle hire service to explore the surrounding area.