The hotel is located merely 1 km from the resort beach, which may be easily accessed by taking advantage of the regular hotel bus service. Links to the public transport network lie within walking distance of the hotel (300 m) and the shopping and leisure venues of Kasbah and Gran Chaparal are both located nearby.

800 rooms, including 400 double rooms, are located on 8 storeys and can be reached by 4 lifts. The reception desk is open round the clock. Amenities available at the hotel include a baggage storage service, a safe and a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a childcare service, a car hire service, medical assistance, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area.