This hotel is located in the tourist centre of Playa del Inglés within 200 m of shopping areas filled with boutiques, bars and restaurants. The sprawling sandy beach lies just 800 m from the hotel and public transport departs from a stop directly in front of the hotel.

170 double rooms are located on 10 storeys and can be reached by 2 lifts. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Services such as a baggage storage service, safe, currency exchange service and drinks machine ensure a comfortable stay. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs.