This hotel is located in a peaceful area of Playa del Ingles, only around 200 m from the beach. The great location is reinforced by the proximity of the shopping centres Tropical (approximately 300 m) and San Augustin (approximately 800 m), as well as the hospital (around 800 m). The ecumenical centre and the shopping centres of Kasbah and Yumbo are only 1 km away and the airport is 28 km away. There are very good public transport links to the rest of the island through a bus stop which lies only a few metres from the complex.

80 apartments are located on 5 storeys and can be reached by 3 lifts. The reception desk is open round the clock. A baggage storage service and a safe are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The apartment hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service and medical assistance. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A fax machine is available for guests' business needs.