Located in the heart of Porto, listed as World Heritage Site, the hotel displays aesthetic and historical references of the surrounding area. Access to public transport is on the hotel's doorstep and the train station is around 100 m away. The beach is some 4 km from the residence. Francisco Sá Carneiro Airport is situated at a distance of approximately 20 km.

The hotel has 74 non-smoking rooms, which are located on 8 storeys and are reachable by lift. The reception desk is open round the clock. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a babysitting service, a car hire service, a transfer service, room service and a laundry service. To assist guests with their business and communication needs, the business centre offers a fax machine.