The hotel and Kos International Convention Centre (KICC) are situated on the east coast of the island of Kos, directly on the beach, at a distance of 3 km from the town of Kos and 25 km from the airport.

The resort has a lift and features 709 non-smoking rooms. The friendly staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops, including a supermarket. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a hotel doctor and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.