The hotel is situated in the quiet neighbourhood of El Peach in the resort town of Puerto de la Cruz. The famous botanical gardens are located only 300 m away. Around the complex there are supermarkets, restaurants, bars and clubs that all just a pleasant walk away. Sports enthusiasts can play tennis and paddle at the nearby Tennis Club Puerto de la Cruz. The centre of Puerto de la Cruz, the gardens and the famous beach at Martianez Lake are located just 1500 m away. There are also links to the public transport network nearby. Parque Nacional del Teide is some 40 km away.

44 apartments are available. The reception desk is open round the clock. The apartment hotel provides a safe, a library and a laundry service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park.