The complex is situated in La Paz, the famous residential area of Puerto de la Cruz which enjoys charming views of the Teide, the Orotatava Valley and the sea. The beach is located around 800 m away. A good selection of small shops, bars and restaurants are to be found in La Paz. The Botanical Gardens are a 5-minute walk away, the seawater swimming pools, the small fishing port and the shaded squares of the old town may be reached on foot in about 25 minutes. Convenient public transport links may be found 200 m away.

The apartment hotel has 143 non-smoking rooms, which are located on 6 storeys and are reachable by 2 lifts. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Parking spaces are available to guests travelling by car. Other services include a car hire service, medical assistance, a laundry service and a coin-operated laundry. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.