This prestigious traditional hotel is situated in a somewhat elevated location in the quiet villa quarter of La Paz, close to the botanical gardens. The centre of Puerto de la Cruz, the beach and the seawater swimming pools are about 1500 m away. A shuttle bus service runs several times a day on weekdays and Saturday morning. Countless shops, bars, pubs and restaurants are located in the immediate vicinity. The nearest public transport links are roughly 50 m away. A casino is to be found in the town centre.

The hotel has 32 junior suites, 15 suites and 205 double rooms, which are located on 5 storeys and are reachable by lift. The reception desk is open round the clock. Amenities available at the hotel include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. A business centre with fax machine and projector is available.