The hotel is centrally located in the attractive old town, at the end of the pedestrianised area. Various shopping and entertainment venues are located in the immediate vicinity. The attractive promenade and César Manrique, with its saltwater swimming baths, 8 bathing lakes and an artificial island are 5-10 minutes away. Playa Jardin is some 400 m from the hotel. There is a bus stop located just 200 m from the hotel. The airport is 30 km from the north of Tenerife and 115 km from the south of Tenerife.

92 double rooms are located on 3 storeys and can be reached by lift. The reception desk is open round the clock. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. Children can enjoy the playground. Additional amenities include a TV room and a playroom. Parking spaces are available to guests travelling by car. Other services include a car hire service, medical assistance, a laundry service and a coin-operated laundry. A fax machine is available for guests' business needs.