The hotel (Adults only) is in Puerto de la Cruz. A shingle beach is around 50 m and the tourist centre is about 250 m away. The nearest shopping facilities are located approx. 400 m from the hotel, a supermarket can be reached after around 350 m. There are restaurants and bars within a very short distance of the hotel. For evening dancing guests will find a nightclub in a distance of approx. 500 m. Further entertainment facilities such as a cinema and a theatre are approx. 4 km or approx. 1 km away. For mobility, there are a taxi rank (around 300 m away), a bus stop, a car rental company and a motorcycle rental. For medical treatment in emergencies there is a hospital around 3 km away. The airport (TFN) is approx. 30 km away. Another airport (TFS) is located approx. 92 km away

The hotel was modernised in 2023. The hotel welcomes guests in a 7-storey building with 2 lifts and 92 non-smoking rooms. Multilingual staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access (no extra charge) is provided to guests. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. Further services and facilities include a car hire service, a transfer service, room service (for a fee), an alarm call service, a laundry service and a hotel doctor. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A fax machine is available for guests' business needs.