This elegant hotel is situated directly by the sea, on the Paseo Marítimo promenade in Puerto de la Cruz, opposite the well-known seawater swimming pool complex, Lago Martiánez. Guests may pay a visit to the small beach, Playa Martiánez, just 500 m from the hotel. The popular Plaza del Charco is only 700 m from the hotel. The hotel is well situated for access to the public transport network with stops located directly in front of the hotel.

The hotel has 325 rooms, including 15 single rooms and 145 double rooms, which are located on 5 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A projector is available for guests' business needs.