This hotel is located on a narrow, residential street at the heart of the old town of Puerto de la Cruz, just 1 km from the beach of Playa Jardin. Countless shops and leisure venues are to be found in the vicinity and the Lago Martiánez seawater swimming pools are 800 m away; convenient public transport links are located just in front of the hotel.

The hotel has 21 single rooms and 74 double rooms, which are located on 6 storeys and are reachable by 3 lifts. English- and German-speaking staff at the 24-hour reception desk are happy to answer any questions. A baggage storage service, a safe, a car hire service, room service, a fax machine, a smoke alarm and a roof terrace are available. Services include a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.