This hotel is situated directly on the impressive cliffed coastline, overlooking the sea. Playa Jardin Beach lies just 10 minutes' walk away and the centre of Puerto de la Cruz is some 2 km away and can easily be reached by the regular hotel bus service (no service available on Sundays and public holidays).

The resort was modernised in 2024. The resort has 153 rooms, which are located on 18 storeys and are reachable by 4 lifts. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the car park for a fee. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. Daily newspapers are available for purchase. A business centre with projector, a flip chart and pens and photocopier is available. The congress service offers support with all aspects of event organisation.