The hotel is located on Crete's northern coastline on the beach road, overlooking the sandy beach and the city of Rethymno. The hotel is only 6 minutes' walk (or 700 m) from the picturesque Rethymno Old Town and there is a wide variety of shops, restaurants and bars in the local area. The hotel is 80 km from the city of Heraklion.

The resort was modernised in 2022. The complex has 200 rooms, including 2 single rooms and 196 double rooms, which are located on 6 storeys and are reachable by 2 lifts. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Guests receive a welcome drink upon arrival. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. Additional facilities include a TV room. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service (on request and for a fee), a childcare service, a transfer service, translation services, room service (for a fee), an alarm call service, a laundry service, a page service and a hotel doctor. A bicycle hire service gives guests the opportunity to explore the surrounding area independently. A business centre with fax machine, projector, a flip chart and pens and photocopier is available. Events such as conferences, symposia, lectures etc., but also simple day-to-day business, can easily be arranged with the help of the secretarial service and the conference service. A conference room is available for conferences, lectures and meetings.