The hotel complex is located in a quiet, restricted-traffic area in the heart of the historic town of Rethymno, Crete, just 50 meters from the hotel’s own section of sandy beach and 600 meters from the picturesque old town. Banks with ATMs, all kinds of shops, super and mini markets, pharmacies, gas stations, small neighbourhood cafes, and various types of restaurants are all within immediate reach, as are general tourism and car rental offices.

The apartment hotel has 3 lifts and features 146 rooms and 5 apartments. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. Everyday necessities can be purchased at the supermarket. Guests can buy souvenirs at the gift shop. Children can enjoy the playground. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a babysitting service on request, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. A business centre with fax machine, projector and a flip chart and pens is available.