The resort is located 10 min north of Playa del Carmen, in an exclusive area close to a cenote. The establishment is surrounded by lush tropical jungles, gardens and sandy beaches. The nearby places to visit are Xcaret Eco Park (25 min away by car), the water park Xel-Há (45 min away by car) and Tulum (1h away by car).

Guests can enjoy the pleasant ambience of one of the 128 rooms. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area.