Located in the heart of the Riviera Maya, this beach hotel is built on 180 ha of tropical jungle. The centre of Playa del Carmen is around 25 km from the hotel, while the city of Cancún is 20 min away on public transport and Xcaret Eco Park is roughly 30 min. The spa complex is approximately 25 min south of Cancún International Airport.

Guests have a choice of 171 rooms located in two 2-storey buildings with lifts. The reception desk is open round the clock. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a car hire service, medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. The business centre is on hand for guests' business requirements and provides a fax machine.