With a more than half-mile white sand beach, located in Playa del Secreto in the Riviera Maya, this resort is some 25 minutes from Cancun International Airport, 30 minutes from Cancun and only 20 minutes from Playa del Carmen.

The resort has a lift and features 524 junior suites and 16 suites. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hotel doctor and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. A fax machine is available for guests' business needs.