Surrounded by lush greenery, the family-friendly club resort (with Adults Only Area) is located in the stunning coastline of the Riviera Maya, approximately 19 km from Playa del Carmen, where guests will find numerous shops, bars and restaurants as well as nightlife, a bus station and a beach. Nearby places of interest include Xcaret (1.5 km away), Tulúm (4 km away), Xel-Há (2.5 km away), Cobá (8 km) and Chichen Itza (around 190 km away). The club resort is approximately 50 minutes from Cancún International Airport and 90 minutes from the city of Cancún.

The hotel has a lift and features 1264 rooms. Multilingual staff at the reception desk in the lobby are happy to answer any questions. Services such as a cloakroom, baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service on request, a childcare service, a transfer service, 24-hour room service, a laundry service, a hairdresser and a page service. A bicycle hire service (no extra charge) gives guests the opportunity to explore the surrounding area independently. 5 conference rooms are available for lectures, presentations and meetings.