The hotel is located on the beach, near the Golf course Costaballena and between enclaves such as the charismatic Rota, Chipiona and Sanlucar de Barrameda in the Bay of Cádiz. The hotel is located in an area characterized by the extensive vineyard in Jerez and the cartujanos riding stables, the origin of the extraordinary Andalusian horses.

The hotel has 324 non-smoking rooms, which are located on 3 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, room service, an alarm call service, a laundry service and a hairdresser. Bicycle storage is available to guests. There is a bike hire service as well.