The hotel is located four blocks north from the famed Union Square, which is San Francisco's central shopping, theatre and hotel district. There are links to the public transport network at Powell/ Market Street, which is about a 5-minute walk away. Westfield Shopping Center is also nearby. Fishermans Wharf is about a 45-minute walk from the establishment.

The complex was built in 1912. The hotel welcomes guests in a 6-storey building with a lift and 65 non-smoking rooms. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the complex include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a car hire service, a transfer service, 24-hour room service, a laundry service and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available.