This hotel is just 1 block from the San Francisco cable cars and theatres, 2 blocks from Union Square and within a mile of the Moscone Center.

The hotel has 15 lifts and features 1908 rooms and 131 suites. Guests are warmly welcomed by multilingual staff at the reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are a number of shops, including a supermarket. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services include a 24-hour security service, a car hire service, medical assistance, room service (for a fee), a laundry service, a hairdresser and a page service. Complimentary newspapers are available. A business centre with fax machine and projector is available.