This hotel enjoys a fantastic location within a few minutes' walk of all the famous attractions of Fisherman's Wharf, such as Pier 39, Ghiradelli Square, Alcatraz and Bay Cruise Ferries.

The hotel has 252 rooms and 52 suites, which are located on 4 storeys and are reachable by lift. Multilingual staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service, safe, currency exchange service, cash machine and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, translation services, a laundry service and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.