The hotel is convenient to Union Square shopping, an easy walk to Moscone Convention Center, and just one block from the Powell Street cable car lines to Fisherman's Wharf.

The hotel welcomes guests in a 7-storey building with a lift and 196 non-smoking rooms. The friendly staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service and a cash machine. Wireless internet access (no extra charge) is provided in public areas. The hotel offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park for a fee. Further services and facilities include room service, an alarm call service and a laundry service. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a photocopier.