This city and business hotel is situated in the heart of San Francisco, just 2 blocks from the renowned Union Square shopping area and theatre district. It is within walking distance of the San Francisco Museum of Modern Art and the Yerba Buena Gardens, near the Moscone Convention Center and financial district, and minutes from the East Bay, with convenient access to BART. There is a barrage of dining options within close proximity of the hotel and golf courses and a full spa are also located nearby. The cable car is only a half-block away, Alcatraz Island is 5 km from the establishment, the Golden Gate Bridge is 6 km away and San Francisco International Airport is approximately 27 km from the hotel.

The hotel has 1010 non-smoking rooms, which are located on 32 storeys and are reachable by 2 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service, a laundry service and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a projector.