The hotel is located on a quiet street in central Santa Cruz, near the harbour and next to Plaza Principe Felipe de Asturias. The hotel is 100 m away from Calle Castillo, and 300 m from Plaza de la Candelaria and Plaza de España. Guimerá Theatre tram stop can be found 5 minutes away, while the bus station is around 1400 m away. The hotel is surrounded by restaurants, bars and the business centre of the city. Guests can reach the beach in around 20 minutes by public transport. Tenerife Norte (Los Rodeos) Airport is roughly 15 km away, while Sur Reina Sofia Airport is approximately 65 km away from the hotel.

The hotel has a lift and features 43 non-smoking rooms, including 11 single rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, a baggage storage service and a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Everyday necessities can be purchased at the supermarket. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, room service, an alarm call service and a laundry service. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A fax machine is available for guests' business needs.