This hotel is located in the pretty town of Santa Lucía, directly next to the Atlántico shopping centre and a wide selection of entertainment venues including restaurants, bars and nightclubs. The nearest beach is just 1.5 m from the hotel and links to the public transport network are to be found directly in front of the hotel. Gran Canaria airport is some 10 km from the hotel and the motorway (exit 28) can easily be reached from the hotel.

The hotel has 11 suites and 159 double rooms, which are located on 4 storeys and are reachable by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a car hire service, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a projector. 7 conference rooms are available for lectures, presentations and meetings.