This hotel is located in El Malecón, just a few minutes walk from the centre of Santo Domingo. Various shopping and entertainment venues are within a few steps of the hotel.

The hotel welcomes guests in a 15-storey building with a lift and 462 rooms. Multilingual staff at the reception desk in the lobby are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a childcare service, room service, a laundry service and a hairdresser. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.