The hostel is located in the centre of the popular and lively resort of El Arenal. It is just a few steps to the beach and scores of shops and other attractions are also in the surrounding area. Public transport departs from just 100 m away.

The complex has 69 double rooms, which are located on 5 storeys and are reachable by lift. English- and German-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities available at the complex include a baggage storage service, a safe and a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. There are also a number of shops that make for great strolling and browsing. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a car hire service, medical assistance, an alarm call service and a hotel shuttle bus. A bicycle hire service (for a fee) gives guests the opportunity to explore the surrounding area independently. A fax machine is available for guests' business needs.