This hotel is located in a pine forest. It is found in the popular and lively resort of El Arenal. The beach promenade and the marina are within just 300 metres of the hotel. Numerous bars, restaurant and nightlife venues are all to be found there. Public transport departs from stops located close to the hotel and may easily be reached on foot.

The hotel has 549 non-smoking rooms, which are located on 5 storeys and are reachable by 2 lifts. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service and a laundry service. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service (for a fee). Bicycle storage is also available. A business centre with fax machine and projector is available.