This hotel is located about 800 m from the centre of Funchal.

Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities and a lift. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service (for a fee), a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. A bicycle hire service gives guests the opportunity to explore the surrounding area independently. A fax machine is available for guests' business needs.