Located on a hill, this hotel offers a stunning view over Funchal's harbour. The architecturally extraordinary complex houses, not just the hotel, but also the conference centre as well as Madeira's casino. Countless shops, bars, restaurants and nightclubs are to be found in the centre of Funchal (within 500 m), as are links to the transport network (50 m away). The nearest beach is 5 km away and Funchal airport is roughly 23 km away.

The hotel welcomes guests in a 5-storey building with a lift and 379 rooms. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities available at the hotel include a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A business centre with fax machine and projector is available.