The hotel is located in the centre of Funchal. The city and business hotel lies in the historical area of town, which includes a number of restaurants and shops that are within walking distance of the accommodation. Guests will also find bars and nightlife spots nearby, as well as sights such as St. Catarina public gardens (2 minutes' walk), the cathedral (5 minutes' walk) and the old town (10 minutes' walk). Barreirinha beach is some 400 metres from the accommodation and Madeira Airport is 20 km away.

The hotel has 79 non-smoking rooms, which are located on 6 storeys and are reachable by 3 lifts. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a babysitting service, a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.