This hotel has a wonderful and peaceful location at an altitude of 1,660 m above sea level, amidst pine forests and pure air known for its therapeutic properties. The Viaflor nature park is located nearby and the national park, Canadas del Teide, with its numerous trails and paths is situated just 12 km away. Links to the public transport network, shops, bars and restaurants are all to be found in the immediate vicinity, around 2 km away. The airport is roughly 35 km from the hotel.

8 suites, 2 single rooms and 13 double rooms are located on 3 storeys and can be reached by 2 lifts. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service (for a fee), a laundry service and a coin-operated laundry. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A business centre with fax machine and projector is available.