The hotel lies at a height of 350 m, in the middle of a wonderful landscape and offers a stunning panoramic view over the Atlantic and the island's capital, Santa Cruz de la Palma (around 8 km away). Los Cancajos beach (with dark sand) is around 5 km away and the international observatories of the Roque de los Muchachos are 35 km from the hotel.

The holiday village has 156 rooms, including 1 single room and 78 double rooms, which are located on 2 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Parking spaces are available to guests travelling by car. Other services include a babysitting service, a car hire service, room service, a laundry service and a coin-operated laundry. A business centre with fax machine and projector is available.