Located on the Plaza de los Pinos at the heart of Cala Ratjada, guests will find the beach, shops, restaurants, bars, nightlife and links to the public transport network within 100 m of this beach hotel. It is a 20-minute walk to the beach at Cala Agulla and 15 min to Son Moll and Cala Gat. The hotel is in the northeast of Mallorca, around 80 km from Palma and approximately 70 km from Son Sant Joan Airport.

The hotel has 72 non-smoking rooms, which are located on 3 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a car hire service, a transfer service, a laundry service and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available.