This complex is situated in the southern Tenerife resort of Callao Salvaje, just 200 m from the sea. The tourist area of Playa de las Américas is some 10 minutes' drive away. Transfer time from Tenerife South Airport is just 25 minutes (roughly 25 km), while Tenerife North Airport is approximately 90 km away.

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. Children can enjoy the playground. Additional facilities include a TV room. Parking spaces are available to guests travelling by car. Other services include a car hire service, medical assistance, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area.