The hotel is located in Can Pastilla, 75 m from the sandy beach and 5 km from the town of Arenal. The other closest cities are Palma (7 km) and El Molinar (5 km). Accessible from the hotel: Catedral Palma (7 km), Aqualand (6 km), Palma Aquarium (1500 m), disco (150 m) and PMI airport (3 km). The property is also within easy reach of bus stops, supermarkets, taxi stands, bars and restaurants.

The hotel has 140 rooms, which are located on 5 storeys and are reachable by 2 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a drinks machine. Wireless internet access (no extra charge) allows guests to surf the internet and catch up on email. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. There are a number of shops as well. Children can enjoy the playground. Additional facilities include a TV room. Further services and facilities include a babysitting service (on request and for a fee), a car hire service, medical assistance, an alarm call service, a laundry service and a coin-operated laundry. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service (for a fee). Bicycle storage is also available. Complimentary newspapers are available. Lectures, presentations and meetings can be held in one of the 3 conference rooms.