The hotel is located on Tulum Avenue, one of the most important streets of central Cancun. It is just 20 minutes from the international airport and 5 minutes from the Hotel Zone. It is perfect for business and close to restaurants, bars, cinemas and shopping centres.

The hotel was modernised in 2024. The hotel has a lift and features 128 double rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a currency exchange service and a cash machine. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. A garden provides extra space for rest and relaxation in the open air. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a babysitting service (on request and for a fee), a car hire service, medical assistance, a transfer service, translation services, 24-hour room service (for a fee), a laundry service, a page service and a hotel doctor. A business centre with projector, a flip chart and pens and photocopier is available. Larger events can be organised with the help of the conference service.