The hotel is situated in a convenient location, as its surrounding area is home to shopping malls, banks, hospitals, money exchange facilities, restaurants, offices and bars. The hotel is just 10 minutes from the area’s cleanest and most beautiful beaches. Tourist attractions in the local area which guests may wish to visit include the Park Xcaret, Xel-Ha and Xplore. The nearest local transport links and centre of Cancún can be reached in around a 10-minute walk from the establishment.

132 non-smoking rooms are available to guests in a 6-storey main building and a 3-storey auxiliary building. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service and a laundry service. The business centre is on hand for guests' business requirements and provides a fax machine.