The complex is located in the heart of Chania, which grew out of the ancient town of Kydonia, well known for its glamorous charm, and the colours and scents that evoke a bygone era. The hotel is in one of the most popular districts in town. There are various shopping options opposite the complex, and guests can easily reach the old town and the Venetian harbour by foot.

The hotel has 2 lifts and features 114 rooms and 8 suites. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Guests receive a welcome drink upon arrival. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. There are a number of shops as well. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel doctor. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.