The hotel is less than a block from Lake Shore Drive and two blocks from Lake Michigan. The Chicago Art Institute is a three-block walk, and the South Loop is four blocks away. Magnificent Mile is 1.6 km from the hotel. Millennium Park is also nearby. Midway Airport is some 17 km away and Chicago O'Hare International Airport is about 29 km from the establishment.

The hotel welcomes guests in a 12-storey building with a lift and 235 non-smoking rooms. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, room service and a laundry service. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.