The conference hotel lies on Muraqqabat Street in Deira and is about 10 minutes from the international airport of Dubai. The Gold Souk, the clock tower, the Chamber of Commerce, the International Congress Centre and Dubai International Exhibition Centre are all situated in the immediate vicinity.

The hotel has a lift and features 140 rooms. Guests are warmly welcomed by English- and French-speaking staff at the reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a complimentary babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.