The city hotel is located at Al Nasser Square, in the heart of Dubai's shopping and commercial area, with the Gold Souk and the wholesale markets within walking distance. The business hotel is just 10 minutes' drive from the Dubai International Airport, Dubai International Exhibition Centre and the city's famous shopping malls.

The hotel has a lift and features 127 rooms. English- and French-speaking staff at the reception desk in the lobby are happy to answer any questions. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.