The resort is a lush enclave set in polo fields just outside the Dubai city centre, only a 15-minute taxi ride from Dubai International Airport (some 30 km).

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a currency exchange service ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service, a hairdresser, a page service, a hotel doctor and a hotel shuttle bus. Daily newspapers will keep you informed. The business centre is on hand for guests' business requirements and provides a projector.